Frequently Asked Questions
Everything you need to know about Atyab Al Marshoud’s luxury fragrances and services.
What makes Atyab Al Marshoud fragrances unique?
Since 1925, we have combined traditional heritage with modern French techniques. Our scents are crafted using the finest agarwood, essential oils, and premium ingredients to ensure long-lasting sillage and timeless elegance.
Do you offer international shipping?
Yes, we ship our luxury collections globally. Shipping costs and delivery timelines vary depending on your destination and will be calculated at checkout.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
What is your return and exchange policy?
Due to the nature of beauty and fragrance products, we only accept returns or exchanges for items that are damaged during transit or if the wrong product was received, provided they are in their original, unopened packaging.
Are your products authentic and safe for skin?
Every product is 100% authentic and manufactured under strict quality control. All our perfumes and oils undergo rigorous testing to meet international safety standards for skin application.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, MasterCard), KNET, Apple Pay, and other regional digital payment solutions.